OK….don’t think that threats can be unidirectional. As I have discussed in prior posts, I have been seriously thinking about going back to dial up. This is cost-related and shaving expenses kind of thing.
Well, Friday I acted on it. Got everything settled in to go back to a dial-up system and called into Qwest to cancel. When I started to go through the process, they stopped me and sent me over to the “customer satisfaction group”.
So, when I got there, I tried to shut off my line. They acted as though I was threatening to kill my dog. The told me of the great things that I could do with the internet, they told me of the time I would save, they told me about the convenience. I agreed politely with all of their arguments, said I didn’t want it.
So at the end, they said “we don’t want to lose you as a customer”, and they gave me six months free service. No contract extension, no strings, just six free months.
Huh? Needless to say, I took the offer, but I say again “Huh”?
So, you guys might want to give it a try.